Privacy Policy

Determined Diabetic LLC
Effective Date: April 24, 2026

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1. Introduction

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Determined Diabetic LLC (“Company,” “we,” “us,” or “our”) takes privacy seriously and is committed to protecting the information you entrust to us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and applications.

Our services include wellness coaching for individuals managing diabetes, delivered through both human coaches and AI-based coaching systems, as well as a health tracking application.

 

2. Contact Information

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If you have any questions about this Privacy Policy or our data practices, you may contact us at:

Determined Diabetic LLC
123 Celebration Blvd, Unit A
Kissimmee, FL 34747
Phone: 1-855-662-8277
Email: support@determineddiabetic.com

 

3. Information We Collect

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We collect personal information directly from you and through your use of our services, including:

a. Personal Identification Information

• Name

• Email address

• Phone number

• Mailing address (if provided)

b. Health and Wellness Information

• Self-reported health metrics entered into our health tracking application (e.g., glucose levels, lifestyle data, wellness progress)

c. Communication Data

• Messages exchanged with human or AI coaches

• Emails, SMS/text messages, and call records

• Questionnaire responses and survey data

d. Marketing and Website Data

• Information submitted via forms on our website

• Participation in promotions or marketing campaigns

 

4. How We Use Your Information

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We use the information we collect for the following purposes:

• To provide wellness coaching services (human and AI-based)

• To support your health and wellness goals

• To operate and improve our health tracking application

• To communicate with you via email, SMS, and phone calls

• To send marketing and promotional communications

• To respond to inquiries and provide customer support

• To improve our services, website, and user experience

 

5. Communication and Marketing

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By providing your contact information, you consent to receive:

• Email communications

• SMS/text messages

• Phone calls

These communications may include service updates, coaching interactions, and promotional offers.

You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

 

6. Data Sharing and Disclosure

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We do not sell or rent your personal information.

We may use trusted third-party service providers (such as email, SMS, hosting, analytics, and technology platforms) to operate our business. These providers may process data on our behalf but are not permitted to use it for their own independent purposes.

All data is used solely for the purposes outlined in this Privacy Policy.

 

7. Data Retention

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We retain personal data for a period of three (3) years from the date of collection or last interaction, after which it is securely deleted or anonymized.

 

8. Data Security

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We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no system can be guaranteed to be completely secure.

 

9. Your Rights and Choices

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Depending on your location, including under applicable U.S. state privacy laws such as the California Consumer Privacy Act (CCPA), you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Opt out of marketing communications

To exercise these rights, please contact us using the information provided above.

 

10. Children’s Privacy

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Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

 

11. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of those changes.

 

12. Acceptance of This Policy

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By using our website, services, or applications, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

 

13. Non-Clinical Services Disclaimer

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Determined Diabetic LLC provides wellness coaching services only and does not offer medical advice, diagnosis, or treatment.

All information provided through our website, application, human coaches, or AI coaching systems is for informational and educational purposes only.

Users are solely responsible for entering and managing their own health data within the application. We do not independently verify the accuracy of any user-submitted information.

Our services are not a substitute for professional medical care. Users should consult with a qualified healthcare provider before making any medical decisions or changes to their health regimen.

 

14. AI-Based Coaching Disclosure

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Our platform includes AI-based coaching systems that provide automated responses based on user input.

AI-generated interactions are not provided by licensed professionals and should not be relied upon for medical decisions.

AI responses are generated based on patterns and data and may not always be accurate, complete, or appropriate for every individual situation.

 

15. Health Information and HIPAA Notice

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While we collect self-reported health and wellness information, Determined Diabetic LLC is not a healthcare provider and is not subject to the Health Insurance Portability and Accountability Act (HIPAA).

As such, the information you provide may not be protected under HIPAA regulations. We take reasonable steps to protect your data as outlined in this Privacy Policy.

 

16. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to collect information about user behavior on our website.

This information helps us improve website performance, personalize user experience, and support marketing efforts.

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17. User Responsibility

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Users are responsible for the accuracy, completeness, and appropriateness of any information they provide.

Users are also responsible for how they interpret and act upon any insights, recommendations, or coaching provided through our services.